1
Ask for the business licence
The registered name, address and business scope should match the company you are talking to. A trading company is not a problem in itself, but you should know which one you are buying from.
Documents
Wholesale · Factory checks
How to check a factory before ordering
Documents, a video walkthrough, a sample and four questions. That is enough to tell a real factory from a trading office — and to know what you are buying.
Four checks
What to ask for.
Each one is quick, and together they remove most of the risk from a first order.
2
Ask for a live video walkthrough
A recorded factory tour proves less than a call where you choose what the camera looks at: the printing press, the die-cutting area, the assembly tables and the packing bay.
Live, not edited
3
Order a sample before the run
A sample shows board weight, colour and construction in your hand. It also shows how the supplier handles a small, low-value order — usually a good signal for the large one.
Physical proof
4
Agree the inspection terms
Ask what is checked, at what AQL level, and who pays for a third-party inspection. Written inspection terms protect both sides when a lot is disputed.
Written terms
On the floor
Made here, checked here.
Printing, die-cutting, hand assembly and packing happen in the same building in Humen, Dongguan.
One building
Cutting, printing, finishing, assembly and quality checks are not subcontracted to separate workshops.
Hand assembly
Rigid boxes are wrapped and assembled by hand, which is where most quality issues are caught before packing.
Live walkthrough
If a corner of the workshop is not in our photos, a scheduled video call can show it. You choose what the camera looks at.
Documentation
What we can put in writing.
Paper claims are easy to make and hard to check. Here is what we can document today — and what we cannot.
01
FSC-ready board
We buy FSC-ready material. Chain-of-custody paperwork depends on the specific board and mill, so tell us at quoting stage and we confirm what is available for it.
02
Recycled and kraft stocks
Recycled and kraft stocks are available for most constructions. The exact recycled percentage is confirmed per board, not assumed.
03
What we do not hold
We do not hold every certification. If your market requires a specific one, ask before ordering and we will tell you whether it applies to your order.
04
Documentation per order
Material, weight and finish are listed on the quote and the invoice, so the paper in the box traces back to what you approved.
If something is wrong
Who pays for what.
Every supplier answers this differently. This is the split we work to, and it is worth asking about before the order rather than after.
01
Error in our file handling
If the wrong die, the wrong colour reference or the wrong revision was used on our side, we remake the order.
02
Error in the approved artwork
If the signed-off proof contains a typo or a low-resolution image, the reprint is charged. That is what the approval step is for.
03
Error in the material
If the board or laminate does not match the approved sample, it is our issue. Faulty material is replaced.
04
Damage after dispatch
The inspection record and the packing photos show whether the fault happened before or after the cartons left the factory. From there the claim follows the freight terms.
05
Quantity shortfall
Print and hand assembly produce slight over- or under-runs. The tolerance is stated on the quote, and the invoice follows the actual quantity.
06
What to send first
Three photos are enough to trace a lot: the carton label, the pallet as it arrived, and three affected units.
Buyer questions
Verification questions.
Straight answers to the checks buyers run on us.
Send your product size and quantity and we will answer with specifics.
Next step
That is the checklist. The next page shows what we send you once the order actually starts.
Get a quote
Ask us anything before you order
Send your questions or book a video walkthrough. We reply within 12 hours.
Email
sales@boxeschina.com
Phone
+86 132 1510 9191
Factory
Weiyuan Road, Humen Town
Dongguan, Guangdong, China 523900
Hours
Mon-Fri, 9:00-18:00 (Beijing time)
Inquiry
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